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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kya Jenkins

Kya Jenkins

November 5, 2026

5  out of  5
rating by Kya Jenkins
"Lauryn was great to work with. She answered every question and assisted me well. Thanks"
We responded:
"Kya, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Ellicott City insurance team! - Your State Farm Agent, Alice Kwon "
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LaCheryl Hughes

November 2, 2026

5  out of  5
rating by LaCheryl Hughes
"I'm a returning customer. It has been over a decade. I've started speaking with Tu Tran in prior to April 2026. He has been patient, very informative, professional and outstanding customer service. Helping family and myself. Highly recommended."
We responded:
"LaCheryl, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Kimberly Opoku

October 30, 2026

5  out of  5
rating by Kimberly Opoku
"Love statefarm. Worked with Lauren. Absolutely love her and how patient she was while walking me through the insurance process"
We responded:
"Hi Kimberly, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Alice Kwon, Your State Farm Agent "
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Ellie Mannon

October 26, 2026

5  out of  5
rating by Ellie Mannon
"Professional insurance agent, would recommend"
We responded:
"Thank you so much for the 5-star rating, Ellie! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Alice Kwon "
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Name

October 13, 2026

5  out of  5
rating by Name
"I cannot say enough kind things about my agent and her team. I have been so pleased they are wonderful. They take their insurance job serious and are so thorough through every process and guide you step by step.

You cannot get a better insurance agent than who I have. Although I do miss Kenny Epps and his team Alice and hers have been equally amazing!

Now, let's talk about J.D. Such a thoughtful agent and compassionate employee. Thank you for always looking out for my best interest and helping me get the best rates available.
I wish I could give you 10*'s you guys deserve it"
We responded:
"Hi Name, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Alice Kwon, Your State Farm Agent "
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Erica Stephens

October 9, 2026

5  out of  5
rating by Erica Stephens
"Super helpful and fast! Thanks!"
We responded:
"Thanks so much for the amazing review, Erica! We really appreciate your support here in Ellicott City. Just reach out anytime if you need us - we’re here for you. "
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Alicia Veliz

October 8, 2026

5  out of  5
rating by Alicia Veliz
"Ive only had great experiences. A shoutout to Juan for making each interactions as helpful as possible."
We responded:
"Alicia, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Juliette Fontaine

September 30, 2026

5  out of  5
rating by Juliette Fontaine
"Very helpful and patient"
We responded:
"Juliette, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Ellicott City insurance team! - Your State Farm Agent, Alice Kwon "
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Sharein Greene

September 29, 2026

5  out of  5
rating by Sharein Greene
"Lauren was super helpful with adding a new vehicle to our policy."
We responded:
"Sharein, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Ellicott City insurance team! - Your State Farm Agent, Alice Kwon "
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Anthony Williams (BIGGHEADTJ)

September 21, 2026

5  out of  5
rating by Anthony Williams (BIGGHEADTJ)
"Great customer service from Racheal. They were reliable and very professional."
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Darrell Godfrey

September 17, 2026

5  out of  5
rating by Darrell Godfrey
"JD was very helpful. Always nice to talk to a real person who is both knowledgable and pleasant when dealing with customer service these days."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Dornita McKinnon

September 16, 2026

5  out of  5
rating by Dornita McKinnon
"Lauren was very polite and professional. She answered my questions and provided much needed information."
We responded:
"Dornita, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Alice Kwon and Team "
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Winston McFarland

September 15, 2026

5  out of  5
rating by Winston McFarland
"I’ve been with State Farm since 1987, and I’ve had a great experience over the years. A big reason for that is Mr. Tu. I first met him when he worked at another State Farm agency, and when he opened his new agency, I followed him because of the trust and confidence I had in him.
Mr. Tu truly makes a difference. He’s always there for his customers, takes the time to help, and genuinely cares about making sure you’re satisfied. Having someone like him makes you feel like more than just a policy number. After nearly 40 years with State Farm, I’m still a very satisfied customer."
We responded:
"Thank you so much for the 5 stars, Winston! We truly appreciate your feedback and are always happy to help whenever you need us. "
Profile photo of Chris Coronel

Chris Coronel

September 10, 2026

5  out of  5
rating by Chris Coronel
"Tu was very helpful with getting my car insured. Looking to keep working with Tu."
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Alice Kwon’s team. "
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Jon Morales

September 9, 2026

5  out of  5
rating by Jon Morales
"Great customer service and Juan A. Is great. Always available and reliable and very professional."
We responded:
"Jon, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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SAMAH FAQEEH

August 31, 2026

5  out of  5
rating by SAMAH FAQEEH
"Ian was so professional and easy to work with. He always helps me to have the best experience. Thank you Ian for making my
life easier"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Ellicott City. "
Profile photo of Casey Herdson

Casey Herdson

August 26, 2026

5  out of  5
rating by Casey Herdson
"Lauren was so helpful and patient! I had a complicated situation and she walked me through every step. So lovely to work with!"
We responded:
"Thank you so much for your wonderful feedback of us here at Alice Kwon’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Alice Kwon’s Insurance Team "
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Roger Wardlaw

August 24, 2026

5  out of  5
rating by Roger Wardlaw
"I have been with state farm for a few years now and every time I call with an is the team never miss. Today , I had to add a second vehicle to my policy and Ms. Lauren helped me with the process. She knows her Craft. We went through the whole policy to make sure that I was saving all that I can. Great team Ms. Kwon have."
We responded:
"Thank you so much for sharing your experience and kind words about Mr. Tu. We’re delighted to hear that he took the time to understand your needs and was able to provide you with better coverage and pricing for both your auto and home insurance. Your recommendation means a lot to us. Please don’t hesitate to reach out if you need any further assistance in the future!"
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Rodnae J

August 18, 2026

5  out of  5
rating by Rodnae J
"Lauren is extremely helpful and responsive. I was able to communicate with her through text and phone call. She really helped me with my situation!"
We responded:
"Thanks so much for the fantastic rating, Rodnae! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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shakiera savage

August 12, 2026

5  out of  5
rating by shakiera savage
"My experience with Lauren at State Farm was exceptional! She was very thorough and patient."
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Donna Ramsey

August 4, 2026

5  out of  5
rating by Donna Ramsey
"Lauren Winston is definitely an asset to State Farm. Im a Nervous Nelly, and an over thinking
62 year old. My situation involved updating my Declaration Page for my Renters Ins.. Lauren handled everything. Even calling the Apartment Rental Office first thing this morning. She's professional and patient. Has a pleasant voice. She went above and beyond. I hope this Company values this treasure they have, I definitely do.
Sincerely,
Donna Ramsey"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Ellicott City. "
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Akilah

August 3, 2026

5  out of  5
rating by Akilah
"The experience I had with Lauren at State Farm was exceptional. She was very thorough in explaining policies, patient and very friendly. Overall, the customer service was a 100/10!"
We responded:
"Hi Akilah, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Alice Kwon, Your State Farm Agent "
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J Kim

July 27, 2026

5  out of  5
rating by J Kim
"Tu was a great help with excellent customer service skills"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Ellicott City to know you had such a great experience with us. "
Profile photo of Phuoc Le

Phuoc Le

July 21, 2026

5  out of  5
rating by Phuoc Le
"I had an outstanding experience working with Rachael Naill, State Farm agent. I initially called to get a quote for homeowners insurance, and she was incredibly helpful, responsive, and patient throughout the entire process. She answered all of my questions thoroughly and made everything easy to understand.

What really impressed me was that Rachael took the time to explain the benefits of bundling my home and auto insurance. Thanks to her knowledge and excellent customer service, I was able to save money by bundling both policies. I was so pleased with the experience that I happily switched my auto insurance to State Farm as well.

I truly appreciate her professionalism, attention to detail, and commitment to helping me find the best coverage at a great value. I highly recommend her to anyone looking for an insurance agent who genuinely cares about her customers!"
We responded:
"Thank you so much for the 5 stars, Phuoc! We truly appreciate your feedback and are always happy to help whenever you need us. "
Profile photo of Sandra Lemon

Sandra Lemon

July 20, 2026

5  out of  5
rating by Sandra Lemon
"Agent Tu Than as usual delivers. I get my concerns addressed and my questions answered politely, professionally and promptly, A good neighbor he indeed is."
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Ellicott City to know you had such a great experience with us. "